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We apologize for the inconvenience caused by our current phone system issues. We're working to resolve it as quickly as possible. In the meantime, please feel free to leave a voicemail, and we'll return your call, or visit our portal for assistance.

We apologize for the inconvenience caused by our current phone system issues. We're working to resolve it as quickly as possible. In the meantime, please feel free to leave a voicemail, and we'll return your call, or visit our portal for assistance.

Contact Us

Thank you for visiting White Oak Medical Associates! We are committed to providing high-quality care and support to all our patients. If you have any questions, need assistance, or would like to schedule an appointment, please don’t hesitate to reach out to us.

Contact Information:

Phone: (713) 714-5376
Fax: (713) 325-0759

Office Address:

White Oak Medical Associates
1900 North Loop West Frwy
Suite 580
Houston, TX 77018

Reschedule an Appointment
To reschedule your appointment, please visit our Schedule Appointment page or refer to the confirmation you received via email for your scheduled appointment.

SMS Feature Now Available!

We are excited to offer an SMS messaging feature for your convenience! You can now chat directly with our staff regarding appointment scheduling. Simply text us at (713) 714-5376, and our team will assist you promptly.

Please note: This SMS service is for scheduling purposes only. For other inquiries, please contact our Patient Portal or our regular phone number.

Privacy Policy

We value your privacy and are committed to protecting your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All information provided excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Disclaimer

The information provided on this website is for general informational purposes only. While we strive to keep the content accurate and up to date, we do not guarantee its completeness or accuracy. Any reliance on the information provided is at your own risk.

Medication Refill Policy

This document outlines the policy for medication refills from White Oak Medical Associates. It is designed to ensure patient safety and compliance with regulations..

Refill Requests

All refill requests should be made at least 7-10 business days before the medication is needed to allow sufficient processing time. Requests can be made in the following ways:

  • Online: Submit a refill request through our patient portal.
  • Ask your pharmacist to submit a request to our office.
  • Phone: leave a voicemail on our medication refill line.

Refill Authorization

Refills are authorized based on several factors.

  • Remaining refills: Check the medication label for the number of refills remaining.
  • Doctor authorization: Some medications require doctor authorization for refills.
  • Time elapsed: Certain medications have time restrictions for refills.

Controlled Substances

Refills for controlled substances are strictly regulated.

  • Federal and state laws govern the dispensing of controlled substances.
  • A visit is required for refills.

Medication Changes

A visit with your provider is required for any changes to medication.

Insurance Coverage/Prior Authorization

Please check with your insurance provider regarding coverage for refills. If a prior authorization is needed, a visit is required to provide the proper documentation for your insurance to cover the medication.

Have an Emergency?

If you are experiencing a medical emergency, please call 911 or visit your nearest emergency room immediately.

We look forward to hearing from you and providing the care and support you need. Thank you for trusting White Oak Medical Associates!