This is the balance your insurance deems is your responsibility per your insurance contract.

You should contact your insurance company in this case. It is best to know the exact service date when calling them. If you are told the claim will be reprocessed, please ask how long it will take and then advise us of the information by calling 202.526.9705.

Often times, an insurance company will update their records on an annual basis. This includes verifying that you and/or your dependents are covered under just one health plan. This information can be updated only by the insured, not us. If we submit a claim and it is denied for this reason, your statement will reflect that additional information is needed from you. You will then need to call your insurance company and answer their questions over the phone. You will also need to advise them to reprocess any claims they have denied for this reason. We will continue to bill you for these services until they are resolved.

Yes! You can avoid sending your card information through the mail. We can take your information over the phone, process the payment and mail a receipt to you.

Please contact your insurance carrier for further explanation of your benefits. Copay and deductible information is usually listed on the front of your insurance card.

Most insurance companies send an explanation of benefits (EOB) to the patient. The explanation of benefits details the amount paid to the physician and lists the patient’s responsibility if any. Please contact our billing department directly at 202.526.9705, or your insurance carrier if questions.

Yes. Please contact our office immediately if you cannot pay the full statement balance.

Please refer to your insurance company’s provider directory or contact your insurance company directly.

Please contact the member services phone number on your insurance card for verification.

Please call the billing office as soon as you know your new insurance company so the information can be updated, and to assure that the office accepts your new insurance company.